Pet Care Operations Coordinator, Pawfect Pet Sitter

Anthem, AZ

Full Time

Customer Service

Mid Level

About Us

Pawfect Pet Sitter has been caring for pets and their people in the north Phoenix area since 2018. We're a professional, team-based pet care company built on reliability, clear communication, and high standards. We're looking for someone who loves pets, loves people, and thrives in a role where every day keeps you on your toes.

What You'll Do

Answer and return client phone calls promptly and professionally
Respond to client emails with warmth and clarity
Schedule client requests and assign the right sitter for each job
Coordinate sitter schedules
Monitor sitter check-ins during your shift to ensure everything runs smoothly
Follow up with potential clients from Thumbtack and other platforms
Reach out to happy clients to request Google reviews
Support light social media posting using AI-assisted captions and sitter-provided photos
Step in as emergency backup pet sitting coverage when absolutely necessary

What We're Looking For

A genuine love for pets (non-negotiable)
Strong phone and people skills and a warm, professional communication style
Background in customer service
Experience with scheduling software and tech tools (a plus, but not required)
Experience with Social Media such as Facebook & Instagram, (marketing skills a plus)
Basic experience with Ai - including Chat GPT, Claude, & other LLM's
Comfortable working in Slack and ClickUp (a plus, but not required)
Experience with Google Docs, Google Sheets or similar
Ability to organize time and tasks efficiently
Attention to detail extremely important
Ability to learn quickly and catch on to new ideas and tasks
Self-motivated and reliable working independently from home
Available Monday through Friday, 9am to 5pm MST
Must be located in Anthem, Carefree, or Cave Creek, AZ

Why You'll Love This Role

Work from home, full-time
Be the heartbeat of a team that genuinely cares about the pets and people we serve
Monthly commission on top of your base pay
Room to grow as we grow

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Pet Care Operations Coordinator, Pawfect Pet Sitter

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